Your privacy matters to fa99. This policy explains exactly what personal data we collect, why we collect it, how we use and store it, and what rights you hold over your information as a player on our platform.
Last Updated: 1 January 2026Summary: fa99 collects only the personal data that is necessary to operate your account, process transactions, verify your identity, and comply with applicable legal obligations. We do not sell your personal data to third parties. You may exercise your data rights at any time by contacting [email protected].
fa99 ("we", "us", "our") operates the online gaming and sports betting platform accessible at https://fa99.beer. This Privacy Policy describes how fa99 collects, processes, stores, and protects personal data provided by players and visitors ("you", "your") when you access or use the Platform.
This policy is an integral component of our Terms & Conditions and must be read alongside them. By registering an account or otherwise using the Platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
fa99 is committed to the responsible handling of personal data in accordance with internationally recognized data-protection principles, including lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, confidentiality, and accountability.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including but not limited to name, email address, telephone number, government ID number, device identifiers, and IP address. |
| "Processing" | Any operation performed on personal data, whether or not by automated means, including collection, recording, storage, adaptation, retrieval, use, disclosure, and deletion. |
| "Data Controller" | fa99, as the entity that determines the purposes and means of the processing of personal data on the Platform. |
| "Data Processor" | A third party that processes personal data on behalf of fa99 under a binding data-processing agreement, such as a payment-gateway provider or cloud hosting service. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for one or more stated purposes. |
| "KYC Data" | Identity and address verification documentation submitted as part of the Know Your Customer process, including government-issued photo ID, proof of address, and selfie verification. |
| "Platform" | The fa99 website, mobile-optimized site, and associated applications at https://fa99.beer. |
fa99 collects the following categories of personal data, depending on how you interact with the Platform:
3.1 Registration Data
3.2 Identity Verification (KYC) Data
3.3 Financial Transaction Data
3.4 Technical and Usage Data
3.5 Communications Data
Sensitive Data: fa99 does not intentionally collect special-category sensitive personal data (such as racial origin, religious beliefs, health data, or biometric data) unless this is strictly required to fulfil a legal obligation. Where such data is incidentally included in a document you submit (e.g., a national ID that includes religion), it is processed only to the extent necessary for identity verification and is not used for any other purpose.
fa99 collects personal data through the following channels:
fa99 processes your personal data only where a valid legal basis exists. The table below summarizes the primary purposes and their respe ctive legal bases:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract — necessary to provide you with access to the Platform and its services. |
| Identity verification (KYC) and age verification (21+) | Legal obligation — required to comply with anti-money laundering regulations and to enforce the mandatory 21+ age restriction. |
| Processing deposits and withdrawals | Performance of a contract — necessary to execute financial transactions in Indonesian Rupiah (IDR) through BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other accepted channels. |
| Fraud prevention and platform security | Legitimate interest — fa99 has a legitimate interest in preventing fraud, unauthorized access, money laundering, and collusion on the Platform. |
| Customer support and complaint handling | Performance of a contract and legitimate interest — to resolve your queries and improve service quality. |
| Responsible gaming monitoring | Legal obligation and legitimate interest — to identify at-risk gambling behavior and apply appropriate safeguards. |
| Marketing and promotional communications | Consent — only where you have explicitly opted in to receiving promotional emails or SMS messages from fa99. |
| Platform analytics and performance improvement | Legitimate interest — to understand how the Platform is used and to improve features, speed, and user experience. |
| Compliance with legal and regulatory obligations | Legal obligation — to respond to lawful requests from competent authorities and to maintain records as required by applicable law. |
fa99 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data only in the following limited circumstances:
No Sale of Data: fa99 will never sell your personal data to advertisers, data brokers, or any other commercial third party. Any third party that receives your data from fa99 is contractually prohibited from using it for any purpose beyond the specific service they provide to us.
fa99 primarily serves players located in Indonesia. Some of our service providers — including cloud hosting infrastructure and game content platforms — may be located in or operate from countries outside Indonesia. Where personal data is transferred to a country that does not provide an equivalent level of data protection, fa99 implements appropriate safeguards, which may include:
By using the Platform, you acknowledge that your personal data may be transferred to and processed in countries outside Indonesia, subject to the protections described above.
fa99 retains personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of the account relationship, plus 5 years following account closure. |
| KYC and identity documents | Duration of the account relationship, plus 5 years following account closure, or longer if required by applicable anti-money laundering law. |
| Financial transaction records | 10 years from the date of the transaction, in line with financial record-keeping requirements. |
| Betting and gaming history | 5 years from the date of each transaction or wager. |
| Customer support correspondence | 3 years from the date of the communication, unless the subject matter requires longer retention. |
| Technical and usage data (logs) | 13 months on a rolling basis. |
| Marketing consent records | Until consent is withdrawn, plus 3 years thereafter as evidence of consent. |
Once a retention period expires, personal data is securely deleted or anonymized so that it can no longer be associated with any individual.
fa99 applies industry-standard technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:
Your Role in Security: While fa99 maintains robust platform-level security, you are responsible for keeping your account credentials confidential. Use a strong, unique password for your fa99 account and never share your login details with anyone. If you suspect unauthorized access to your account, contact [email protected] immediately.
fa99 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and deliver a consistent, personalized experience. The following categories of cookies are used:
Most web browsers allow you to control cookie settings through the browser's preferences or settings menu. Please note that disabling certain categories of cookies may impair Platform functionality, including the ability to log in or complete transactions. fa99 does not use cookies to serve third-party advertising on the Platform.
Subject to applicable law and any overriding legal obligations, you have the following rights in relation to your personal data held by fa99:
To exercise any of these rights, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your verified request. We may need to confirm your identity before processing a request to ensure that personal data is not disclosed to an unauthorized party.
Limitations: Certain rights may be restricted where fa99 is required to retain or process data to comply with a legal obligation — for example, retaining financial transaction records for regulatory purposes. In such cases, fa99 will explain the limitation and inform you of any available alternatives.
The fa99 Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect or process the personal data of anyone under 21 years of age. Age verification is a mandatory step in the account registration process, and any account found to belong to a person under 21 will be closed immediately and any associated personal data deleted, except to the extent that a brief record must be retained as evidence of the age-verification failure for internal audit purposes.
If you are a parent or guardian and you believe that a person under 21 has registered an account on fa99 using false information, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
The fa99 Platform integrates services from trusted third-party providers, including game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Pocket Games Soft), payment platforms (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay), and infrastructure services. Each of these providers operates under its own privacy policy and data-handling practices.
fa99 conducts due diligence on all third-party providers before engagement and requires them to maintain data-protection standards consistent with this policy via contractual data-processing agreements. However, fa99 cannot be held responsible for the privacy practices of third parties in respect of any data you independently supply to them outside the context of the Platform.
The Platform does not contain links to external third-party websites. All content is served within the fa99 domain.
fa99 may update this Privacy Policy from time to time to reflect changes in our data-processing practices, applicable law, or the services we offer. Where a material change is made, we will notify you by email to the address registered on your account at least 14 days before the revised policy takes effect.
The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this policy periodically. Continued use of the Platform following notification of an update constitutes your acceptance of the revised policy.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy-related complaint, please contact our team:
fa99 operates a dedicated privacy-complaint escalation process. If your complaint is not resolved to your satisfaction by the first-line support team, it will be escalated to our Data Protection Officer, who will provide a written response within 10 business days.
Regulatory Complaints: If you are not satisfied with fa99's response to your privacy complaint, you may have the right to lodge a complaint with the competent data-protection authority in your jurisdiction. fa99 will cooperate fully with any such authority in the investigation of your complaint.
Six principles that govern every decision we make about your personal data on the fa99 platform.
Every byte of data exchanged between you and fa99 is protected by TLS/SSL encryption in transit, and stored with AES-256 encryption at rest — the same standard used by major international banks.
fa99 will never sell, rent, or trade your personal data to any third party for advertising or commercial profiling. Your data is used solely to operate and improve your account experience.
Access, correct, restrict, export, or delete your personal data at any time by contacting our support team. We process verified data-rights requests within 30 days.
Data is kept only as long as necessary for its stated purpose or as required by law. Once a retention period expires, data is securely and permanently deleted or fully anonymized.
Role-based access controls ensure that only team members who require your data to perform their specific duties can view it. All internal data access is logged and audited.
In the unlikely event of a data breach that poses a risk to you, fa99 will notify affected players promptly and clearly, including the nature of the breach and the steps taken to address it.
Our support team is available around the clock to answer questions about how your data is handled. You can also review our full Terms & Conditions or visit the FAQ for quick answers to common account questions.
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